In the pre-sale, sale and sale of the process of adherence to the "market-oriented, customer-centric" business philosophy, strict demands on themselves, to provide customers with quality products and services to achieve the greatest customer satisfaction.
The company set up a customer service center to provide customers with timely hotline service, enthusiasm and meticulous answers to customer problems.
The company received a complaint from customers in the customer complaints on the detailed record of the contents of customer complaints, and then transferred to the relevant departments to ensure that the fastest speed given to the results, to customer satisfaction answer.
The marketing department conducts a sample survey of customer satisfaction on a regular basis according to the "customer classification table". It conducts an investigation through personal contact and telephone interview, or sends a "customer satisfaction questionnaire" by letter, E-mail or fax to customer satisfaction To investigate.